Maira Appliances Private Limited
This Privacy Policy explains how Maira Appliances Private Limited (“MAIRA”, “we”, “us” or “our”) handles personal information you provide through mairas.in and communications related to your enquiry. Our website provides product information and enquiry forms. It does not offer customer accounts, online ordering or online payments.
Depending on the form or message you submit, we may receive your name, company or business name, email address, telephone number, address or location, product interests, requirements and the contents of your enquiry or attachments. We also retain correspondence needed to respond to your request. If you contact us about a product issue, this may include model details, serial numbers and purchase information that you choose to provide.
Please provide only information relevant to your enquiry. Do not send passwords, payment card details, Aadhaar numbers, health information or other sensitive personal information through general enquiry forms. If you provide another person’s contact details, ensure that you have authority to do so.
We use information you provide to understand and answer your enquiry, supply information you request, and carry out the related follow-up. This may include sharing a requested catalogue or quotation, discussing product specifications, assessing a dealer or OEM enquiry, arranging a requested sample or meeting, or answering a product support question.
We may contact you using the telephone number or email address you provide. If you contact us through WhatsApp, we may respond through that service. We use your contact details for enquiry-related communications only, not for unrelated promotional messages.
We process information with your consent where required, or as otherwise permitted by applicable law to respond to your request. We may retain or use necessary records to meet legal obligations, investigate misuse or handle a dispute relating to that request.
Information is available to authorised MAIRA personnel who need it to handle your enquiry. Where a service provider supports our enquiry handling or communications, any access should be limited to what is necessary for that function and subject to appropriate confidentiality and security arrangements.
We do not sell or rent your personal information or share it with other companies for their independent marketing. If responding to your request requires referral to an external dealer, distributor or service partner, we will seek your permission before sharing your contact details, unless another lawful basis applies.
We may disclose necessary information where required by law, a valid legal process or a competent authority, or where otherwise lawful and necessary to protect rights or resolve a dispute.
We keep enquiry information only for as long as it is needed to answer your request and complete related follow-up, or for a longer period where required for legal obligations or the establishment, exercise or defence of legal claims. Once information is no longer needed, we take steps to delete or anonymise it, subject to lawful retention requirements.
We take reasonable steps to protect the information we handle against unauthorised access, disclosure, alteration or loss, and to limit access to people who need it for the purposes described above. No method of electronic transmission or storage can guarantee complete security.
You may choose not to provide personal information, although this may limit our ability to answer your enquiry. You can ask us to correct inaccurate information, provide access to information you have submitted, delete information where appropriate, or stop enquiry follow-up.
Where processing depends on consent, you may withdraw that consent by contacting us using the details below. Withdrawal does not affect processing that was lawful before withdrawal. We may retain records where required or permitted by applicable law, and we will explain if your request cannot be completed in full.
We may request limited information to verify your identity before responding to a privacy request. These arrangements do not limit any rights or complaint remedies available to you under applicable law.
For privacy questions, correction or deletion requests, withdrawal of consent, or a complaint about how we handle your information, please contact:
Maira Appliances Private Limited
Privacy and grievance contact: Director
Email: Director@mairas.in
Telephone: +91 9999300469 / +91 9811873395
Address: SP4-865, RIICO Industrial Area, Pathredi, Bhiwadi, Chaupanki, Rajasthan 301019, India.
Please describe your request and provide sufficient details for us to locate the relevant enquiry. We will acknowledge and address complaints within the periods required by applicable law.
Our business enquiry forms are intended for adults aged 18 or above. We do not knowingly seek personal information from children through these forms. If a child has submitted personal information, a parent or guardian may contact us to request its removal, subject to applicable law.
If you follow a link to an external website or communicate through a third-party service such as WhatsApp, that service’s own privacy policy also applies. We do not control those services or their independent handling of information.
We may update this policy to reflect changes in our enquiry handling or applicable law. The revised version will be published on this website with an updated effective date. Where a proposed use of personal information requires fresh consent, we will seek it before processing information for that purpose.
